Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. Learn more.
Built-in plugins for Amazon Q Business
Built-in plugins have already been built by Amazon Q Business for common use cases across Jira, Salesforce, ServiceNow, and Zendesk. Amazon Q supports the following built-in plugins and actions:
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Asana – Create and update tasks.
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Confluence – Search pages.
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Google Calendar – Find and list events.
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Jira Cloud – Read, create, search, and delete issues. Change issue status and move issues to sprint. Create, read, and delete sprints.
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Microsoft Exchange – Get events from calendar and get emails.
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Microsoft Teams – Send private and public, or channel messages.
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PagerDuty – Get incidents, find similar incidents, find root cause incidents, get status updates on incidents, and update incidents, and find out who is on-call for escalation.
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Salesforce – Manage cases (create, delete, update, get), Retrieve account lists, handle opportunities (create, update, delete, get, fetch specific), and fetch specific contacts.
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ServiceNow – Create, read, delete, and update incidents. Create, update, delete, and read change requests.
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Smartsheet – Search and read sheets, and list and get reports.
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Zendesk Suite – Create and update tickets, and get ticket details.
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Jira (Legacy) – Create an issue.
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Salesforce (Legacy) – Create a case.
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ServiceNow (Legacy) – Create an incident.
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Zendesk (Legacy) – Create a ticket.
This section provides information about how you can use create, configure and use Amazon Q Business built-in plugins.
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