Support in ServiceNow - AWS Service Management Connector

End of support notice: On March 31, 2027, AWS will end support for AWS Service Management Connector. After March 31, 2027, you will no longer be able to access the AWS Service Management Connector console or AWS Service Management Connector resources. For more information, see AWS Service Management Connector end of support.

Support in ServiceNow

To allow the Connector to synchronize Support tickets, the account should have a Business or Enterprise Support plan. For more information, see Getting started with Support.

Note

AWS Service Management Connector allows AWS Managed Services (AMS) Accelerate users to create Incidents and Service Requests through ServiceNow. To ensure that your account has the required permissions to create AMS Accelerate support cases, make sure you onboard your account to Accelerate. For more information, see Getting Started with AWS Managed Services.

Topics