Known limitations for the Amazon Q Business ServiceNow Online connector
The ServiceNow Online connector has the following known limitations:
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There is no REST API to wake up your ServiceNow instance. To activate it when it's in hibernation mode, log in to the your ServiceNow instance.
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Because Amazon Q Business uses email address as unique identifiers, each user must have a unique email address.
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We don't support ServiceNow access controls.
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We don't support ServiceNow user criteria.
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Only the following ServiceNow roles are supported for incidents:
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ITIL: This role provides broad access to incident management functionality.
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Custom roles: You can create custom roles with specific incident access permissions.
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