Plan Management
New Plan Activation
When you activate a new flat-rate plan:
-
Plan activates immediately
-
Pro-rated charge for remaining days in current billing cycle appears on your account and is reflected in your next invoice
-
Full monthly charge begins with next billing cycle
Pro-Ration Example
If you activate a $15/month Pro plan on the 16th day of a 30-day month, you’ll see a $7.50 charge on your account. This represents the 15 remaining days in the current billing cycle ($15 ÷ 30 days × 15 days = $7.50). Starting with your next billing cycle, you’ll be charged the full $15/month.
Upgrading Plans
When you upgrade to a higher plan tier:
-
Upgrade takes effect immediately
-
Your charge and usage allowances are prorated
-
Pro-rated charge for tier difference for remaining days in current cycle appears on your account and is reflected in your next invoice
-
Usage allowance increases immediately to new tier limits
-
Next billing cycle charges at new tier’s full monthly rate
Pro-Ration Example
If you upgrade from a $15/month Pro plan to a $200/month Business plan on the 16th day of a 30-day month, you’ll see a $92.50 charge on your account. This represents the tier difference for the 15 remaining days in the current billing cycle (($200 - $15) ÷ 30 days × 15 days = $92.50). Starting with your next billing cycle, you’ll be charged the full $200/month Business plan rate.
Downgrading Plans
When you downgrade to a lower plan tier:
-
Downgrade takes effect at next billing cycle (not immediate)
-
No mid-cycle pro-ration credits provided
-
Continue paying current tier price through end of billing period
-
Next billing cycle charges at lower tier rate
-
Must ensure current usage fits within target tier allowances to avoid service disruption
Cancelling Plans
When you cancel a flat-rate plan:
-
Cancellation takes effect at end of current billing period (not immediate)
-
No refunds provided for remaining days in current period
-
You retain access to flat-rate plan benefits through cancellation date
-
After cancellation date, all usage billed at standard pay-as-you-go rates
