Download the Amazon Connect Client Application log files for troubleshooting - Amazon Connect

Download the Amazon Connect Client Application log files for troubleshooting

When you open an AWS Support ticket for issues with screen recordings, include the log files for Amazon Connect Client Application and shared worker from the agent desktop.

Amazon Connect Client Application log files (Windows)

On the agent's desktop, navigate to:

  • C:\ProgramData\Amazon\Amazon.Connect.Client.Service\logs

    This file contains the logs including the Websocket connection between browser and Client Application, and another Websocket connection between Amazon.Connect.Client and Amazon.Connect.RecordingSession.

  • %USERPROFILE%\AppData\Local\Amazon\Amazon.Connect.Client.RecordingSession\Logs

    This file contains logs for screen recording activities. (Not applicable for version 1.x.)

Shared Worker logs (Windows and ChromeOS)

Open your CCP. It must be open so you can view the ClientAppInterface shared worker.

Chrome

  1. Open a Chrome browser. For the URL type chrome://inspect/#workers.

  2. In the Shared workers section, locate the shared worker named ClientAppInterface.

  3. Choose inspect to open a DevTools instance.

  4. Choose the Console tab, right-click the log dump, and then select Save as... to store the log dump to a local file.

Firefox

  1. Open a Firefox browser. For the URL type about:debugging#workers.

  2. In the Shared workers section, choose Inspect for /connect/ccp-naws/static/client-app-interface.js.

  3. Right-click the Console tab and select Save all Messages to File to store the log dump to a local file.

Edge (Chromium)

  1. Open a Chrome browser. For the URL type edge://inspect/#workers.

  2. In the Shared workers section, locate the shared worker named ClientAppInterface.

  3. Choose inspect to open a DevTools instance.

  4. Choose the Console tab, right-click the log dump, and then select Save as... to store the log dump to a local file.