Inspect a forecast in Amazon Connect Customer
You can inspect your forecasts before publishing them. You can do this in the online Connect Customer admin website, or download the forecasts for offline analysis.
To help make it easier to inspect a forecast in the Connect Customer admin website, the forecast data is displayed in both a graph and a table. Use the controls on the report settings panel and calendar picker to adjust and filter the data for a more granular view. For example, you can:
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Use the calendar to change the horizon. You can zoom into specific dates.
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Choose 15 minute intervals if your date range is less than a week. This enables you to see the exact contact pattern of the day.
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Compare Last computed forecast and Last published forecast as shown in the following image.
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Compare Actuals and forecasts to identify any abnormalities in either the line chart or the Variance chart. The Actuals data distinguishes between live data from Connect Customer and data supplied from historical uploads. Historical upload data is indicated by Actuals Overrides in the graph legend. Actuals Prior Year and Actuals Prior Year Overrides show data from the same date one year prior. The following image shows the forecast data displayed as graphs.
Choose the Override setting to inspect the effect of any override you uploaded. The Override option is active only after an override has been uploaded. For more information, see Edit a forecast.
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Filter by queues or channels to limit your forecast to one or more type.
