Enable bot building and analytics in Connect Customer
Complete the following steps to enable users to create Amazon Lex bots in the Connect Customer admin website and view metrics about bot performance.
Users can not edit LEX V1 bots or cross-regional bots from within Connect Customer.
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Open the Connect Customer console.
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Select the Connect Customer instance that you want to integrate with your Amazon Lex bot.
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On the navigation menu, choose Flows.
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Choose Enable Lex Bot Management in Connect Customer and Enable Bot Analytics and Transcripts in Connect Customer, and then Save.
Note
If you already have existing Service Control Policies (SCP) in place that block access to Lex, Connect Customer respects those policies and does not enable the Bot Management and Analytics feature. However, if you put those SCP policies in place after you've already enabled this feature, they won't be respected. In that case, you'll need to disable this feature.
Connect Customer displays the service role and service linked role name it uses. uses Amazon Lex resource-based policies to make calls to your Amazon Lex bot. When you associate an Amazon Lex bot with your Connect Customer instance, the resource-based policy on the bot is updated to give Connect Customer permission to invoke the bot.
For more information about Amazon Lex resource-based policies, see Resource-based policies within Amazon Lex V2 in the Amazon Lex V2 Developer Guide.
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Assign the following security profile permissions to users who need to create and manage bots and bot analytics:
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Channels and Flows - Bots - View, Edit, Create permissions
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Analytics and Optimization - Historical metrics - Access permission
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