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Edit quick responses in Connect Customer - Amazon Connect Customer

Edit quick responses in Connect Customer

This topic explains how to use the Connect Customer admin website to edit a quick response. To edit a quick response programmatically, see UpdateQuickResponse in the Connect AI agents API Reference.

To edit a response

  1. Log in to the Connect Customer admin website at https://instance name.my.connect.aws/. Use an Admin account, or an account assigned to a security profile that has Content Management - Quick responses - Edit permission.

  2. On the navigation bar, choose Content Management, then Quick responses.

    Menu showing "Content Management" and "Quick responses."

  3. On the Quick responses page, choose the name of the quick response that you want to edit. You can also select the checkbox next to the response, then choose Edit.

  4. As needed, change the following fields:

    • Name

    • Description

    • Shortcut key

    • Routing Profiles

    • Activate/Deactivate quick response

    • Content

    • Channel

  5. Choose Save.