Customize chat with the Connect Customer open source example
You can further customize the chat experience customers use to interact with agents.
Use the Connect Customer open source library
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The GitHub repository links to a CloudFormation template, which starts the Amazon API Gateway endpoint that initiates a Lambda function. You can use this template as an example.
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After you create the AWS CloudFormation stack, you can call this API from your app, import the pre-built communications widget, pass the response to the widget, and start chatting.
For more information about customizing the chat experience, see:
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Connect Customer Service API Documentation, especially the StartChatContact API.
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Connect Customer Streams
. Use to integrate your existing apps with Connect Customer. You can embed the Contact Control Panel (CCP) components into your app.
