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Access Connect Customer data lake - Amazon Connect Customer
Option 1: Use the Connect Customer consoleOption 2: Use CLI or CloudShell

Access Connect Customer data lake

To access the data lake, you can use the AWS console, the AWS Command Line Interface or AWS CloudShell. AWS CloudShell is a browser-based, pre-authenticated shell that you can launch directly from the AWS Management Console.

There are two ways to access the analytics data lake and configure data to be shared:

If you are unable to access the scheduling tables by using Option 1, try using Option 2.

Option 1: Use the Connect Customer console

  1. Open the Connect Customer console at https://console.aws.amazon.com/connect/.

  2. On the instances page, choose the instance alias. The instance alias is also your instance name, which appears in your Connect Customer URL. The following image shows the Connect Customer virtual contact center instances page, with a box around the instance alias.

    The Connect Customer virtual contact center instances page.

  3. On the left navigation menu, choose Analytics Tools and then choose Add data share.

    The Connect Customer analytics tools page.

  4. For the Target AWS account ID specify the AWS account ID of the account from which you wish to access data (consumer). This can be the same AWS account as hosts your Connect Customer instance or a different AWS account. Select one or multiple data types you wish to access from the consumer account and select Confirm.

    The Connect Customer analytics tools Add data share page.

Option 2: Use CLI or CloudShell

  1. Generate the generate Association api request file by running the aws connect batch-associate-analytics-data-set --generate-cli-skeleton input > input_batch_association.json command.

  2. Open the JSON file in a text editor and enter the following:

    Following is an example of the JSON file with all of the tables. 

    {
"InstanceId": your_instance_id,
"DataSetIds": [
  "contact_record",
  "contact_flow_events",
  "contact_statistic_record",
  "contact_lens_conversational_analytics",
  "agent_queue_statistic_record",
  "agent_statistic_record",
  "contact_evaluation_record"
],
"TargetAccountId": your_account_ID
}

  3. Associate the data lake to a single account by running the aws connect batch-associate-analytics-data-set --cli-input-json file:///path/to/request/file command (where this path is based on the location of the JSON file).