Monitoring alerts and messages
AWS Elemental Conductor Live generates alerts and messages to provide information about the status of the nodes in the cluster and about the encoding channels. This section covers how to monitor alerts and messages via the web interface.
For information about setting up automatic email or web callback alert notifications, and about using the SNMP and REST interfaces for alerts and messages, see AWS Elemental Conductor Live Configuration Guide.
About alerts and messages
In the following table, read down the first column to find the type of information that you're interested in. Then read across to find the interfaces that provide alerts about that information and that provide messages about that information.
| Type of information | Alerts | Messages |
|---|---|---|
| Access Options |
Web Interface Automatic email notification Web callback notification SNMP trap SNMP poll REST calls |
Web Interface SNMP poll REST calls |
| Information Conveyed |
Alerts are feedback on a problem that must be fixed. The Channel Error alert informs you that a channel has moved to an Error state. This can help when you are receiving automatic email notifications, to let you know to check for related messages on the web interface. |
Three types of messages are: AuditMessage: Informational messages that you do not need to react to. Often, these messages are feedback to actions you performed. WarningMessage: Messages that advise you that there is a risk that a future activity will fail unless you take action to prevent it. ErrorMessage: Messages that indicate that a planned activity has failed or an unexpected system error has occurred. |
| Active/Inactive | Alerts remain active until the underlying problem is resolved. When the cause of the alert is no longer present, the system clears the alert so that it becomes inactive. | Messages are neither active nor inactive. They are defined as “recent” when they are fewer than 24 hours old. |
| Visibility |
You can toggle the visibility of active alerts. Suppressing an alert this way is similar to marking an email as read. The section below describes where you can see suppressed and unsuppressed alerts on the web interface. |
Only messages of the type Error are visible in the header. You can toggle the visibility of recent error messages, which is similar to marking an email as read. The section below describes where you can see suppressed and unsuppressed messages on the web interface. |
Alerts and messages on the web interface
Conductor Live provides information about alerts and messages in two places:
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On the header of every page.
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In more detail on the pages Status – Alerts and Status – Messages.
Web interface header: Alerts
The web interface header, located at the top of all pages of the web interface, shows a count of alerts that are both active and visible:
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Active: the condition that is causing the alert still exists.
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Visible: no user has marked the alert as read.
The count is in a red circle to the right of the information (i) icon.
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Select the red circle to display a pop-up list of the ten most recent active, visible alerts.
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Optionally, choose the suppress (x) icon to dismiss this alert. The alert will remain active until the underlying cause is resolved. It won't appear in the popup list. But it is still listed in the Status – Alerts page, under the Active tab.
You can unsuppress the alert on the Status – Messages page.
Web interface header: Messages
The web interface header, located at the top of all pages of the web interface, shows a count of error messages that are both recent and visible:
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Active: the messages was created in the last 24 hours.
-
Visible: no user has marked the alert as read.
The count is in a red circle to the right of the information (i) icon.
-
Select the red circle to display a pop-up list of the ten most recent, visible alerts.
-
Optionally, choose the Suppress (x) icon to dismiss this alert. The alert will remain active until the underlying cause is resolved. It won't appear in the popup list. But it is still listed in the Status – Alerts page, under the Active tab.
You can unsuppress the alert on the Status – Messages page.
Status – Alerts page
On the Conductor Live main menu, choose Status. Then choose Alerts in the left panel.
The Alerts page contains three tabs, for active, inactive, and all alerts.
Each tab shows the same information:
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The unique code for the alert
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The type and the message wording
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Whether the alert is visible. On the active tab, you can select this icon to change the alert between visible and invisible.
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The node and associate for this alert. The association identifies the target of the alert, for example, a channel.
You can choose the Alert Filters button at the top right corner to filter alerts.
Status - Messages page
On the Conductor Live main menu, choose Status. Then choose Messages in the left panel.
The page shows the following information:
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The unique code for the message.
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The type. Messages are error messages, warning messages, and audit messages.
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Error messages have red shading and a red triangle icon. Only error messages are included in the message count on the web interface header.
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The message wording.
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Whether the message is visible. You can select this icon on an error message, to change the message between visible and invisible.
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The node and associate for this message. The association identifies the target of the message, for example, a channel.
You can choose the Message Filters button at the top right corner to filter messages.
