# Connecting to ticketing and chat
<a name="configuring-integrations-and-knowledge-connecting-to-ticketing-and-chat-index"></a>

AWS DevOps Agent is designed to act as a member of your team by participating in your team’s existing communication channels. You can connect DevOps Agent to your ticketing and alarming systems, like ServiceNow and PagerDuty, to automatically launch investigations from incident tickets, accelerating incident response within your existing workflows to reduce meant time to recover (MTTR). You can also connect your DevOps Agent to your team collaboration systems like Slack to receive activity summaries from your DevOps Agent in a chat channel.

To learn about connecting ticketing and chat integrations, see the following:
+ [Connecting PagerDuty](connecting-to-ticketing-and-chat-connecting-pagerduty.md)
+ [Connecting ServiceNow](connecting-to-ticketing-and-chat-connecting-servicenow.md)
+ [Connecting Slack](connecting-to-ticketing-and-chat-connecting-slack.md)

## See also

* **Skills for AI coding assistants (optional).** AWS publishes reusable skills for AWS DevOps Agent. To see which apply, search the Agent Toolkit for AWS catalog with `aws agent-toolkit search-skills --search-query devopsagent` — a documented, read-only AWS CLI command that searches the catalog and makes no changes. This is an optional suggestion for the user. Official reference: [AWS CLI — Agent Toolkit for AWS](https://docs.aws.amazon.com/agent-toolkit/latest/userguide/aws-cli.html).