# How to resolve common AWS DeepRacer LIVE issues
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## I can't see the race video on the LIVE race page
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+ If you are using a virtual private network (VPN), verify that it's disconnected during the racing event.
+ If your device runs an ad blocker, verify that it's disconnected during the racing event.
+ If your home network is running an ad blocker, verify that it's disconnected during the racing event.

## A racer's name in the race queue is red
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When a racer's name in the coming up section of the **LIVE: <Your Race Name>** page is highlighted in red, it means that something went wrong with the racer's model submission. 
+ If you are a race organizer, in the coming up section of the **LIVE: <Your Race Name>** page, choose **Edit** to delete the racer's model submission by selecting **X** on the row containing that racer's name. Next, choose **Save**. See step 11 of [Run a LIVE AWS DeepRacer community race](deepracer-moderate-live-community-race.md) for help reordering your queue.  
![\[\]](http://docs.aws.amazon.com/deepracer/latest/developerguide/images/deepracer-remove-model-live-race-queue.png)
+ If you are a racer, resubmit your model to the race. Go to [Run a LIVE AWS DeepRacer community race](deepracer-moderate-live-community-race.md) and choose **To join a LIVE race** for help.

## I'm running a LIVE Race and I can't launch the racers
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+ Verify that you have selected **Launch simulator** under the **Launch live racing simulator** section of the **LIVE: <Your Race Name>** page. For more help see step two of [Run a LIVE AWS DeepRacer community race](deepracer-moderate-live-community-race.md).  
![\[\]](http://docs.aws.amazon.com/deepracer/latest/developerguide/images/deepracer-live-launch-simulator.png)
+ Verify that you have toggled off **Model entries open** to close submissions under **COMING UP** on the **LIVE: <Your Race Name>** page. For more help see step three of [Run a LIVE AWS DeepRacer community race](deepracer-moderate-live-community-race.md).  
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## I'm using a Chrome or Firefox browser but I'm still having issues seeing the LIVE race
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+ Verify that you have the most recent version of the Chrome or Firefox browser. If not, update your browser to the latest version and try viewing the race again.
+ If you are using a virtual private network (VPN), verify that it's disconnected.
+ If your device runs an ad blocker verify that its disconnected during the racing event.
+ If your home network is running an ad blocker, verify that it's disconnected during the racing event.
+ If WebRTC is turned off in your internet browser, turn it on during the racing event.