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Analytics dashboard - Wickr Enterprise

This guide provides documentation for Wickr Enterprise. If you're using AWS Wickr, see AWS Wickr Administration Guide.

Analytics dashboard

You can use the analytics dashboard to view how your organization is utilizing Wickr. The following procedure explains how to access the analytics dashboard by using the Wickr console.

To access the analytics dashboard

In the navigation pane, choose Analytics.

The Analytics page displays the metrics for your network in different tabs.

On the Analytics page, you will find a time frame filter at the top right corner of each tab. This filter applies to the entire page. Additionally, at the top right corner of each tab, you can export the data points for the selected time range by choosing the Export option available.

Note

The time selected is in UTC (Universal Time Coordinated).

The following tabs are available:

  • Overview displays:

    • Registered — The total number of registered users, including active and suspended users on the network in the selected time. It does not include pending or invited users.

    • Pending — The total number of pending users on the network in the selected time.

    • User Registration — The graph displays the total number of users registered in the selected time range.

    • Devices — The number of devices where the app has been active.

    • Client Versions — The number of active devices categorized by their client versions.

  • Members displays:

    • Status — Active users on the network within the time period selected.

    • Active users —

      • The graph displays the count of active users over time and can be aggregated by daily, weekly or monthly (within the above selected time range).

      • The active user count can be broken down by Platform, Client Version, or Security Group. If a security group was deleted, the total count will be shown as Deleted#.

  • Messages displays:

    • Messages sent — The count of unique messages sent by all users and bots on the network in the selected time period.

    • Calls — Number of unique calls made by all users in the network.

    • Files — Number of files sent by users in the network (includes voice memos).

    • Devices — The pie chart displays the number of active devices categorized by their operating system.

    • Client Versions — The number of active devices categorized by their client versions.