Best Practice 16.4 – Identify and triage performance issues

When key metrics indicate performance is degrading, have a process in place to remediate the underlying cause. Using automation (see the following best practice on dynamic scaling) can reduce the need for manual intervention, but when that is not possible, having an automated alerting process for administrators is vital.

Suggestion 16.4.1 – Configure performance alerts appropriately

Follow the guidelines as mentioned in the Well-Architected Framework Performance Efficiency pillar regarding monitoring and alerts, and make use of SAP alerting capabilities where they provide additional capabilities. Additional details are also available in [Operational Excellence] 1 - Design SAP workload to allow understanding and reaction to its state.

Suggestion 16.4.2 – Automatic remediation of performance incidents

While the management of performance incidents involves the best practices on operations detailed in the Well-Architected Framework Operational Excellence pillar, the proactive detection and automated remediation of potential performance impairment can prevent deepening a performance problem and can improve the end-user experience. When automated processes for mitigating a performance issue are not possible, having a detailed runbook in place on how the operational team should respond to a performance issue can accelerate the response to a performance incident.