Operational excellence

The operational excellence pillar includes the ability to run and monitor systems to deliver business value, and to continually improve supporting processes and procedures. It provides an overview of design principles, best practices, and questions.

To drive operational excellence in hybrid networking architectures, operations teams need to understand their business and customer needs so that they can effectively and efficiently support business outcomes. Operations create and use procedures to respond to operational events and validate their effectiveness to support business needs. Operations collect metrics that are used to measure the achievement of desired business outcomes. Everything continues to change - your business context, business priorities, customer needs. Design operations to support evolution over time in response to change and to incorporate lessons learned through their performance.