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FSICOST19: Do you use the cloud to drive innovation and operational excellence of your business model to impact both the top and bottom line? - Financial Services Industry Lens
FSICOST19-BP01 Use AWS Cloud services to change the way you reduce cost and improve agility in your infrastructure

FSICOST19: Do you use the cloud to drive innovation and operational excellence of your business model to impact both the top and bottom line?

Today, technology and digital solutions are an integral part of FSI operations, however IT cost is not the biggest block within all expenditures in the profit and loss of FSI customers (personnel and marketing have greater impacts on cost). Using AWS Cloud solutions and services to change the way you operate impacts your profitability in the short and long term.

FSICOST19-BP01 Use AWS Cloud services to change the way you reduce cost and improve agility in your infrastructure

Today, technology and digital solutions are an integral part of FSI operations, however IT cost is not the biggest block within all expenditures in the profit and loss of FSI customers (personnel and marketing have greater impacts on cost). Using AWS cloud solutions and services to change the way you operate impacts your profitability in the short and long term. Think big and explore regularly with your AWS Account Management team to test and launch new use cases and solutions. For example, you may boost your IT teams' productivity by exploring Amazon Q Developer. With Intelligent Document Processing, you can automatically process financial or insurance documents using AI and free up capacity on your service teams.

Business impact

Tie generative AI costs directly to measurable business value, for example:

  • Cost per reconciled contract

  • Cost per KYC file processed

  • Cost per approved credit decision

  • Cost per customer query resolved through generative AI assistant

Track these KPIs alongside traditional FinOps metrics and prioritize initiatives that improve the cost-to-value ratio over time. This enables leadership to fund generative AI programs based on demonstrated ROI, not just innovation potential.

Establish a value per token dashboard that links foundation model spend to tangible business outcomes (such as hours saved, throughput increased, or accuracy gains), reinforcing a culture of accountable AI innovation.