End of support notice: On March 31, 2027, AWS will end support for AWS Service Management Connector. After March 31, 2027, you will no longer be able to access the AWS Service Management Connector console or AWS Service Management Connector resources. For more information, see [AWS Service Management Connector end of support](https://docs.aws.amazon.com/smc/latest/ag/smc-end-of-support.html). 

# Validating AWS Systems Manager Incident Manager integration
<a name="sn-im-validate"></a>

This section describes how to validate AWS Systems Manager Incident Manager integration in ServiceNow.

**To view Incident Manager incidents**

1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (Standard user interface view).

1. In the navigator, enter **AWS Service Management**.

1. Choose** AWS Systems Manager Incident Manager**.

1. Choose **Incidents **to show a list of all synced Incidents.

**To view Incident Manager incident details**

1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (Standard user interface view).

1. In the navigator, enter **AWS Service Management** .

1. Choose **AWS Systems Manager Incident Manager**.

1. Choose **Incidents** to show a list of all synced Incidents.

1. To open the record, choose the **Number** field of an Incident.

1. Open the AWS Systems Manager Incident Manager tab to display details of the IM Incident.

1. To open the Incident Manager incident on the AWS Incident Management console, choose the AWS Incident URL.

**To resolve an Incident Manager incident**

1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (Standard user interface view).

1. In the navigator, enter **AWS Service Management**.

1. Choose **AWS Systems Manager Incident Manager**.

1. Choose **Incidents** to show a list of all synced Incidents.

1. To open the record, choose the **Number **field of an Incident 

1. In the **Resolution Information** tab, complete **Resolution Code and Resolution Notes**.

1. Choose **Resolve**.

**To view AWS Systems Manager Incident Manager Ops Items**

1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (Standard user interface view).

1. In the navigator, enter **AWS Service Management**.

1. Choose **AWS Systems Manager Incident Manager**.

1. Choose **Incidents** to show a list of all synced Incidents.

1. To open the record, choose the **Number** field of an Incident.

1. Scroll to the bottom of the Incident form and use the AWS OpsItems related list to see associated OpsItems.