End of support notice: On March 31, 2027, AWS will end support for AWS Service Management Connector. After March 31, 2027, you will no longer be able to access the AWS Service Management Connector console or AWS Service Management Connector resources. For more information, see [AWS Service Management Connector end of support](https://docs.aws.amazon.com/smc/latest/ag/smc-end-of-support.html). 

# Contacting Service Management Connector specialist team
<a name="sn-contact-SMC"></a>

In AWS Service Management Connector, you can now directly contact the AWS SMC Specialist team through an Support case directly from the Connector. 

**Note**  
You must have a [Business](https://aws.amazon.com/premiumsupport/plans/business/) or [Enterprise](https://aws.amazon.com/premiumsupport/plans/enterprise/) plan and enable the Support integration while setting up AWS Accounts in the Connector. 

**To create a support case with Connector team from ServiceNow**

1. Log in to your ServiceNow instance as a user (for example, System Administrator) in the fulfiller view (standard user interface view).

1. In the navigator, enter **AWS Service Management**. 

1. Choose **Incidents** under **Support** to show a list of all synched support cases.

1. Choose **New** from the list header.

1. Complete the mandatory fields on the form. 
   + **Subject**- Brief summary of the question or issue
   + **Description** – Detailed account of the question or issue
   + **AWS Account** – AWS account you selected as the support case
   + **AWS Service** – AWS Service related to the support case
   + **AWS Category** – Category of the case under the related service
   + **Caller **– ServiceNow field that identifies the creator of the support ticket

1. Choose **Submit**.

1. Choose the Incident you created from the list.

   The **AWS Case Id** and **AWS Case Status** display.

**Note**  
Alternatively, you can create the support case from Support console.   
In the console, choose **Technical Support**.
Complete the required fields on the form:  
Service – **Service Catalog**
Category – **Service Management Connectors**
Severity – **General Guidance or System Impaired** (based on your need)
Subject – Brief summary of the question or issue; include the name of the Connector you use.
Description – Detailed account of the question or issue.
In **Contact Options**, choose **Web**.
Choose **Submit**.  
 An SMC specialist team member will reach out through the support case.