ParticipantMetrics
Information about a participant's interactions in a contact.
Contents
- ConversationAbandon
-
A boolean flag indicating whether the chat conversation was abandoned by a Participant.
Type: Boolean
Required: No
- LastMessageTimestamp
-
Timestamp of last chat message by Participant.
Type: Timestamp
Required: No
- MaxResponseTimeInMillis
-
Maximum chat response time by Participant.
Type: Long
Valid Range: Minimum value of 0.
Required: No
- MessageLengthInChars
-
Number of chat characters sent by Participant.
Type: Integer
Required: No
- MessagesSent
-
Number of chat messages sent by Participant.
Type: Integer
Required: No
- NumResponses
-
Number of chat messages sent by Participant.
Type: Integer
Required: No
- ParticipantId
-
The Participant's ID.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
- ParticipantType
-
Information about the conversation participant. Following are the participant types: [Agent, Customer, Supervisor].
Type: String
Valid Values:
ALL | MANAGER | AGENT | CUSTOMER | THIRDPARTYRequired: No
- TotalResponseTimeInMillis
-
Total chat response time by Participant.
Type: Long
Valid Range: Minimum value of 0.
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
