Benefits of Unified Operations
Unified Operations offers several key benefits.
Designated AWS experts: Your AWS team includes designated Technical Account Managers (TAMs), AWS Domain Specialist Engineer, and Senior Billing and Account Specialist. Your AWS team integrates with your collaboration tools like Slack or Microsoft Teams.
Deep technical guidance: Your AWS team helps you strengthen your resiliency through application-specific deep dives, readiness assessments, guided testing support, and custom runbooks tailored to your environment. Your AWS team provides workload focused financial management and aligns costs strategically with your business objectives.
Migrations, events, and launch support: Accelerate your critical cloud migrations and business events with designated AWS engineers who help mitigate risks proactively, guiding you from planning through execution. Real-time assistance for scheduled events, increasing migration velocity and successful launches.
24x7 Proactive workload monitoring: Onboard application and infrastructure level alarms from your existing AWS and third-party tools to detect early warning signs and drive proactive mitigation with your team.
Engage AWS incident managers within 5 mins for business-critical system down issues: Receive proactive support from Incident Management Engineers within 5 minutes of alarms, workload alerts, or business-critical system down issues.
Context-specific case response: Access to context-aware support engineers to drive incident resolution. Runbooks and incident response playbooks customized for your workflows, streamlining problem diagnosis and resolution for your specific business needs.
Security guidance and support: Proactive monitoring of security events with automated triage and investigation, along with 24/7 access to the AWS Customer Incident Response Team to prepare for, respond to, and recover from security events in your AWS environment.
