# Getting help with your exports and reports
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There are many resources available for you to get help with your AWS Billing and Cost Management, AWS Data Exports, and AWS Cost and Usage Reports questions.
+ [AWS Knowledge Center](http://aws.amazon.com/premiumsupport/knowledge-center/): This is the quickest way to find answers to questions about your exports and reports. We recommend you start here.
+ Account and billing support: If you're an AWS account owner, you have access to account and billing support free of charge. Only personalized technical support requires a support plan. For more information, visit [Support](https://aws.amazon.com/premiumsupport/).
+ Open a support case: You can contact AWS Support and open a support case for your inquiry. This is the most direct method for communicating with AWS Support. Support does not publish a direct phone number to reach representatives, but instead will call you through the following procedure.

**Note**  
To open an Support case and specify *Regarding: Account and Billing Support*, you must either be signed into AWS as the root account owner, or have IAM permissions to open a support case. For more information, see [Getting started with Support](https://docs.aws.amazon.com/awssupport/latest/user/getting-started.html#accessing-support) in the *Support User Guide*.  
If you have closed your AWS account, you can still sign in to Support and view past bills.

**To contact AWS Support**

1. Sign in and navigate to [Support Center](http://aws.amazon.com/support).

1. Choose **Create case**.

1. On the **Create case** page, select **Account and billing** and fill in the required fields on the form.

1. Choose **Next step: Additional information**.

1. On the **Additional information** page, for **Subject**, enter a title about your issue.

1. For **Description**, describe your question or issue in detail.

1. (Optional) Choose **Attach files** to add any relevant files to your case, such as error logs or screenshots. You can attach up to three files. Each file can be up to 5 MB.

1. Choose **Next step: Solve now or contact us**.

1. On the **Contact us** page, choose your preferred language.

1. Choose your preferred contact method. You can choose one of the following options:
   + **Web**: Receive a reply in Support Center.
   + **Phone**: Receive a phone call from an Support representative.
**Note**  
Instant messaging support is not available for billing inquiries.

1. Review your case details and then choose **Submit**. Your case ID number and summary appear.