Embed the Connect Customer Contact Control Panel (CCP) into Zendesk

To integrate Connect Customer and Zendesk, you need:

Before installing the Zendesk for Contact Center app you need to connect your Zendesk for Contact Center instance to your Connect Customer instance using a CloudFormation stack installation. The template for this will be provided to you by Zendesk when your Zendesk for Contact Center instance is set up.

After your Zendesk for Contact Center instance is created and linked to your Connect Customer instance, install and configure the Zendesk for Contact Center app in your Zendesk Support account, and then connect the app with your Zendesk for Contact Center instance.

For more information, see the Zendesk for Contact Center documentation.