# WhatsApp Business messaging capabilities and limitations with Amazon Connect
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The WhatsApp Business messaging integration provides the following capabilities:
+ Text messages
+ Interactive messages. For more information, see [Add Amazon Lex interactive messages for customers in chat](interactive-messages.md).
+ Messages with rich link previews
+ Delivered and read receipts for business messages
+ Attachments

## Limitations
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When integrating WhatsApp Business messaging with Amazon Connect, be aware of the following limitations:

**Delivery receipt limitations**
+ Read receipts for customer messages are not supported.
+ Delivery receipts for customer messages are not supported. The delivery receipts that appear in WhatsApp indicate that WhatsApp has received the message, not Amazon Connect. 



**Text message limitations**
+ Inbound text messages from customers greater than 1024 characters are not supported. 



**Unsupported message types**
+ Inbound contact messages sent by customers are not supported. 
+ Inbound location messages sent by customers are not supported. 
+ Reaction messages sent by customers are not supported. 
+ Reply messages sent by customers are not supported. New message content is delivered without the reply context. 
+ Receiving message statuses that a message was deleted by the customer is not supported. 



**Attachment limitations**
+ All attachments from customers when initiating a new contact or conversation are not supported. Customers can only send attachments during an existing contact. 
+ Attachments from customers greater than 20MB are not supported. 
+ Attachments with captions are not supported. Amazon Connect removes any captions and delivers the attachment. 
+ Sticker attachments are not supported.