# View the number of contacts waiting in an Amazon Connect contact center queue
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**To view the number of contacts waiting in a queue for an agent**

1. Log in to the Amazon Connect admin website at https://*instance name*.my.connect.aws/. Use an **Admin** account, or an account assigned to a security profile that has **Real-time metrics** - **Access metrics** permissions.

1. In Amazon Connect, on the left navigation menu, choose **Analytics and Optimization**, **Real-time metrics**, and then choose **Queues**.

1. In the **Queues** table, check the **In queue** column. 

   The **In queue** value shows the total number of customers who are waiting for an agent, including those who have requested a callback.  
![\[The In queue column in the Queues table.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/rtm-waiting-in-queue.png)