# View how many contacts are in a contact center agent's queue
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To see how many contacts are in an agent's personal queue, add an **Agent queues** table to your **Real-time metrics**, **Queues** report. Then view these two metrics: 
+ **In Queue**—how many contacts are in an agent's personal queue.
+ **Queued**—the number of contacts added to their personal queue during the specified time range.

Use the following procedure. 

1. Go to **Analytics and optimization**, **Real-time metrics**, **Queues.**

1. Choose **New table**, **Agent queues** as shown in the following image.  
![The Agent queues option in the New table dropdown list.](http://docs.aws.amazon.com/connect/latest/adminguide/images/rtm-agent-queues.png)

   The **In queue** column displays how many contacts are in the agent's queue.

1. Review the metrics in then **In queue** and **Queue** columns.
**Tip**  
An agent is included in the **Agent queues** table only if they are online or there is at least one contact in the their queue.

## Add In Queue and Queue to the Agent queue table
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If **In queue** or **Queue** don't appear in your **Agent queue** table, use the following steps to add them.

1. On the **Agent queues** table, choose **Settings**, as shown in the following image.  
![The Agent queues table, the settings icon.](http://docs.aws.amazon.com/connect/latest/adminguide/images/agent-settings2.png)

1. Choose the **Metrics** tab.

1. Scroll to the **Performance** section and choose **In queue** and **Queued**, and then **Apply**, as shown in the following table.  
![Queued and In queue options on the table settings page.](http://docs.aws.amazon.com/connect/latest/adminguide/images/rtm-metrics-in-queue.png)

   The changes appear in your table immediately.

1. Choose **Save** to add this report to your list of Saved reports.