# Agents not hearing the indicator for incoming chat
<a name="ts-audio-chat-indicator"></a>

If an agent can't hear the audio indicator for an incoming chat, the problem is likely because Google added an audio policy flag to Chrome. This flag exists in Chrome versions 71 - 75. 

To fix this, add the CCP website to the allowlist in the agent's Chrome settings. For instructions, see this [Google Chrome Help article](https://support.google.com/chrome/answer/114662).

For more information about solving audio problems, see [Troubleshooting Issues with the Contact Control Panel (CCP)](troubleshooting.md).