# Flow block in Amazon Connect: Transfer to flow
<a name="transfer-to-flow"></a>

This topic defines the flow block for ending the current flow and transferring the customer to a different flow.

## Description
<a name="transfer-to-flow-description"></a>
+ Ends the current flow and transfers the customer to a different flow.

## Supported channels
<a name="transfer-to-flow-channels"></a>

The following table lists how this block routes a contact who is using the specified channel. 


| Channel | Supported? | 
| --- | --- | 
| Voice | Yes | 
| Chat | Yes | 
| Task | Yes | 
| Email | Yes | 

## Flow types
<a name="transfer-to-flow-types"></a>

You can use this block in the following [flow types](create-contact-flow.md#contact-flow-types):
+ Inbound flow
+ Transfer to Agent flow
+ Transfer to Queue flow

## Properties
<a name="transfer-to-flow-properties"></a>

The following image shows the **Properties** page of the **Transfer to flow** block. You choose the flow from the dropdown box. 

![\[Transfer to flow dialog with options to set manually or dynamically, showing sample queue customer selection.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/transfer-to-flow-properties.png)


Only published flows appear in the dropdown list. 

## Configured block
<a name="transfer-to-flow-configured"></a>

The following image shows an example of what this block looks like when it is configured. It has the following branch: **Error**. 

![\[A configured Transfer to flow block.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/transfer-to-flow-configured.png)


1. The contact is routed down the **Error** branch if the flow you have specified to transfer to isn't a valid flow, or it's not a valid flow type (Inbound, Transfer to Agent, or Transfer to Queue). 

## Sample flows
<a name="transfer-to-flow-samples"></a>

Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see [Sample flows in Amazon Connect](contact-flow-samples.md). Following are topics that describe the sample flows which include this block.
+ [Sample flow in Amazon Connect for A/B contact distribution testing](sample-ab-test.md)

## Scenarios
<a name="transfer-to-flow-scenarios"></a>

See these topics for scenarios that use this block:
+ [Set up contact transfers in Amazon Connect](transfer.md)