# Map third-party numbers to your Connect Customer account
<a name="third-party-numbers"></a>

In some countries you may need to obtain a third-party phone number that is hosted directly by a carrier in that country instead of being hosted by Connect Customer. The carrier is interconnected with Connect Customer and provides billing services. In these situations you need to open a ticket to AWS Support to map your AWS account ID and Connect Customer instance to the phone number.

**To map third-party numbers to your account**

Submit an Connect Customer support ticket to map third-party numbers. Following are instructions if you don't have an AWS Support account.

1. Go to [Support Center](https://console.aws.amazon.com/support/home) and choose **Create a case**. 

1. Choose **Account and billing**.

1. In the **Service** box, use the dropdown list to choose **Connect (Number Management)**.

1. In the **Category** box, choose **3rd Party Mapping**.

1. In the **Severity** box, select the severity for your situation.

1. Choose **Next step: Additional information**.

1. On the **Additional information** page:

   1. Enter the subject.

   1. Under **Description**, include as much information as possible about your request, such as your instance ARN, phones numbers, flows, and more.
**Important**  
Do not attach any documents that contain personal information. After we review your case, we'll send you a link to our secured storage (Amazon S3) so you can submit the required documents. This is described in step 12 below.

1. Under **Help us resolve your case faster**, provide all of the required information. 

1. Choose **Next step: Solve now or contact us**.

1. On the **Solve now or contact us** page:

   1. Choose the **Contact us** tab and select your **Preferred contact language** and your preferred contact method.

1. Choose **Submit**.

1. The Connect Customer team will review your ticket and get back to you. They will provide a link to our secured storage (Amazon S3) so you can submit required documents.