# Connect Customer contact center supervisor ability to override approval for overtime and time off
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Managers can override the system approval for OT/VTO and force decline a request by choosing on the vertical ellipsis next to the agent name. This option is shown in the following image of the **Overtime** pane.

![The overtime pane, the ellipses next to an agent name.](http://docs.aws.amazon.com/connect/latest/adminguide/images/supervisor-override-wfm.png)