Prevent PII from appearing in a contact record transcript using Connect Customer conversational analytics

By default, any information passed through a guide is included in the contact record transcript. To prevent PII from appearing in your contact record transcript, use the Set recording and analytics behavior block in your step-by-step guide flow, enable conversational analytics, and enable the redaction of sensitive date.

For full details on how to enable PII redaction, see Enable redaction of sensitive data.