Customer Profiles standard case object fields - Amazon Connect

Customer Profiles standard case object fields

The following table lists all the fields in the Customer Profiles standard case object.

Standard case field Data type Description

CaseId

String

The unique identifier of a standard case.

Title

String

The case's title

Summary

String

The case's summary.

Status

String

The case's status.

Reason

String

The case's reason.

CreatedBy

String

The case's creator.

CreatedDate

String

The case's date created.

UpdatedDate

String

The case's date updated.

ClosedDate

String

The case's date closed.

AdditionalInformation

String

Any additional information relevant to the case.

DataSource

String

The case's data source.

Attributes

String-to-string map

Key-value pair of attributes of a standard case.

The standard case objects are indexed by the keys in the following table.

Standard index name Standard case field
_caseId CaseId

For example, you can use _caseId as a key name with the SearchProfiles API to find a profile that has a case whose CaseId matches with the search value. You can find the standard case objects associated with a specific profile by using the ListProfileObjects API with the ProfileId and ObjectTypeName set to _case.