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Use SSML tags to personalize text-to-speech in Amazon Polly - Amazon Connect Customer

Use SSML tags to personalize text-to-speech in Amazon Polly

When you add a prompt to a flow, you can use SSML tags to provide a more personalized experience for your customers. SSML tags are a way to control how Amazon Polly generates speech from the text you provide.

The default setting in a flow block for interpreting text-to-speech is Text. To use SSML for text to speech in your flow blocks, set the Interpret as field to SSML as shown in the following image.

The settings for a flow block showing the Text to speech Interpret as field set to SSML.