System and network requirements for screen recording in Amazon Connect - Amazon Connect
System requirementsNetwork requirements

System and network requirements for screen recording in Amazon Connect

This topic provides the system requirements for using screen recording, and describes the detailed dataflow it uses in each platform.

System requirements

Here are the minimum system requirements for agent devices to perform screen recording. You'll need to scope additional memory, bandwidth, and CPU for the operating system and anything else running on the device to avoid resource contention.

  • CPU: 2.0 GHz (4 cores or 4 vCPU recommended)

  • Memory: 4 GB

  • Network: 600 Kbps

Supported operating systems

  • 64-bit Windows 10 and 11 based on the x86-64 architecture

  • Chrome OS version 140 or higher enrolled in a Google Enterprise Domain

Note

When Windows multi-session configuration is enabled allowing multiple agents to use a single Windows host, ensure that the agent's workstation has the recommended resource availability for each concurrent session.

Network requirements

  • Port used for screen recording: The Amazon Connect Client Application communicates with the CCP through a local websocket on port 5431 (on Windows) and 25431 (on Chrome OS).

  • URLs to add to your firewall allowlist: To ensure smooth screen recording functionality, add the following URL patterns to your allowlist:

    • From CCP: connect-recording-staging-*.s3.dualstack.your-region-name.amazonaws.com. If you prefer to not use wild cards, the list of endpoints is available at https://screenrecording.connect.aws/config/connect-recording-endpoint-allowlist.json. This list may be updated in the future. Refer to the createDate at the top of the file to check for updates.

    • From screen recording client application: https://your-connect-instance-alias.my.connect.aws/taps/client/auth

  • Sequence diagram: The following sequence diagram shows the network calls between different components involved in screen recording.

    A sequence diagram shows the network calls between different components involved in screen recording.

    • In Windows, the Amazon Connect Client is the combination of the Amazon.Connect.Client.Service background process and Amazon.Connect.Client.RecordingSession.

    • In ChromeOS, the Amazon Connect Client is the combination of Isolated Web App and Browser extension.