# Set up queue-based, or skills-based, routing in Amazon Connect
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Here's an overview of the steps to set up queue-based routing:

1. [Create the queues](create-queue.md), for example, one for each skill you want to use for routing.

1. [Create the routing profiles](routing-profiles.md):
   + Specify the channels supported by this routing profile.
   + Specify the queues: the channel, priority, and delay.

1. [Configure agent settings](configure-agents.md) to assign the routing profiles to them.

When you [create your flows](create-contact-flow.md), you'll add the queues to them. If a contact chooses to speak to an agent in Spanish, for example, they will be routed to the Spanish Reservations queue. 

For information about how routing works, and queue-based routing, see these topics:
+ [How routing works with multiple channels](about-routing.md#routing-profile-channels-works)
+ [Queue-based routing to route customers to a specific contact center agent](concepts-queue-based-routing.md)