# Set your status to "Available" in the Contact Control Panel (CCP)
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As a call center agent, set an **Available** status when you’re ready to handle contacts.

Connect Customer uses information in the agent's [routing profile](routing-profiles.md) to determine which contacts to route to them.

For more information about agent statuses, see [Agent status in the Contact Control Panel (CCP)](metrics-agent-status.md). For information about how Connect Customer counts the Available status in the real-time metrics report, see [Available](metrics-definitions.md#available-real-time).