# Set up your channels
<a name="set-channels"></a>

Amazon Connect is a unified omnichannel solution built to empower personalized, efficient and proactive experiences across customers' preferred channels. You can tailor seamless experiences for your customers, whether it's over the phone, through in-app and web calling, video, chat, Short Message Service (SMS), or email. Customers can keep working with the same agent across channels, but if it's a different agent their interaction history is preserved, so they don't have to repeat themselves. The omnichannel contact center improves customer experiences while reducing resolution time.

![\[The Amazon Connect customer experience, seamless, personalized, and proactive across channels.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/omnichannel-diagram.png)


**Topics**
+ [Set up your phone numbers](ag-overview-numbers.md)
+ [Set up your customer's chat experience](enable-chat-in-app.md)
+ [Set up SMS messaging](setup-sms-messaging.md)
+ [Add the Amazon Connect widget to your website](connect-widget-on-website.md)
+ [Enable Apple Messages for Business](apple-messages-for-business.md)
+ [Set up WhatsApp Business messaging](whatsapp-integration.md)
+ [Set up in-app, web, video calling, and screen sharing capabilities](inapp-calling.md)
+ [Set up tasks](concepts-getting-started-tasks.md)
+ [Set up email](setup-email-channel.md)
+ [Create quick responses](create-quick-responses.md)