# Sample recording behavior in Amazon Connect
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**Note**  
This topic explains a sample flow that is included with Amazon Connect. For information about locating the sample flows in your instance, see [Sample flows in Amazon Connect](contact-flow-samples.md). 

Type: Flow (inbound)

This flow starts by checking the channel of the contact:
+ If the contact is a task, it is transferred to the Sample inbound flow.
+ If the customer is using chat, they get a prompt that the **Set recording block** enables managers to monitor chat conversations. (To *record* chats, you only need to specify an Amazon S3 bucket where the conversation will be stored.)

  To monitor chats, the **Set recording block** is configured to record both the **Agent and Customer**.
+ If the contact is using voice, a **Get customer input** block prompts them to enter the number for who they want to record. Their entry triggers the **Set recording behavior** block with the appropriate configuration.

It ends with the customer being transferred by to the [Sample inbound flow](sample-inbound-flow.md). 

For more information, see the following topics:
+ [When, what, and where for contact recordings in Amazon Connect](about-recording-behavior.md)
+ [Enable contact recording](set-up-recordings.md)
+ [Enable enhanced multi-party contact monitoring in Amazon Connect](monitor-conversations.md)
+ [Review recorded conversations between agents and customers using Amazon Connect](review-recorded-conversations.md)