# Sample inbound flow in Amazon Connect for the first contact experience
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**Note**  
This topic explains a sample flow that is included with Amazon Connect. For information about locating the sample flows in your instance, see [Sample flows in Amazon Connect](contact-flow-samples.md). 

Type: Flow (inbound)

This sample flow is automatically assigned to the phone number that you claimed when you first set up flows. For more information, see [Get started](amazon-connect-get-started.md). 

It uses the [Check contact attributes](check-contact-attributes.md) block to determine if the contact is contacting you by phone or chat, or if it is a task, and to route them accordingly.
+ If the channel is chat or task, the contact is transferred to the [Sample queue configurations flow in Amazon Connect](sample-queue-configurations.md).
+ If the channel is voice, then based on user input the contact is either transferred to the other sample flows or a sample follow-up agent task is created for this contact. 

The following image shows the sample inbound flow. We recommend viewing the flow in the flow designer so you can see the details.

![\[The sample inbound flow.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/sample-inbound-flow.png)