# Sample disconnect flow in Amazon Connect
<a name="sample-disconnect"></a>

**Note**  
This topic explains a sample flow that is included with Amazon Connect. For information about locating the sample flows in your instance, see [Sample flows in Amazon Connect](contact-flow-samples.md). 

Type: Flow (inbound)

This sample works with voice, chat, and task contacts.

**Chat contacts**

1. The **Play prompt** block shows a text message that the agent has disconnected.

1. A **Wait** block sets the timeout period for 15 minutes. If the customer returns in 15 minutes, the customer is transferred to a queue to chat with another agent. 

1. If the customer doesn't return, the timer expires and the chat disconnects. 

**Voice contacts**

1. Sets a user-defined attribute, DisconnectFlowRun. If it = Y, disconnect.

1. Gets customer input, whether they were happy with service.

1. Terminates flow.

**Task contacts**

1. Checks contact attributes, whether Agent ARN = NULL.

1. Transfers to agent's queue.

1. If at capacity, disconnects.

For a list and description of all the disconnect reasons, see **DisconnectReason** in the [ContactTraceRecord](ctr-data-model.md#ctr-ContactTraceRecord).