# Flow block in Connect Customer: Resume contact
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This topic defines the flow block for resuming a task contact from a paused state.

## Description
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+ Resumes a task contact from a paused state. This enables agents to free up an active slot so they can receive more critical tasks when their current task is stalled, for example, because of a missing approval or waiting on an external input.
+ For more information how pausing and resuming tasks works in Connect Customer, see [Pause and resume tasks in Connect Customer Tasks](concepts-pause-and-resume-tasks.md). 

## Supported channels
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The following table lists how this block routes a contact who is using the specified channel. 


| Channel | Supported? | 
| --- | --- | 
| Voice | No - Error branch | 
| Chat | No - Error branch | 
| Task | Yes | 
| Email | No - Error branch | 

## Flow types
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You can use this block on all flow types. 

## Properties
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The following image shows the **Properties** page of the **Resume contact** block.

![The properties page of the resume contact block.](http://docs.aws.amazon.com/connect/latest/adminguide/images/resume-contact.png)


## Configuration tips
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When you design a flow to resume unassigned, paused tasks that are dequeued, be sure to add a [Transfer to queue](transfer-to-queue.md) block to the flow to queue the task after resuming. Otherwise, the task will stay in a de-queued state. 

## Configured block
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The following image shows an example of what this block looks like when it is configured. It has an **Error event** branch.

![A configured Resume contact block.](http://docs.aws.amazon.com/connect/latest/adminguide/images/resume-contact-configured.png)