Release numbers that you ported to Amazon Connect that you no longer need
You do not have to keep phone numbers assigned to your Amazon Connect instance.
When a phone number is released from your Amazon Connect instance:
You will no longer be charged for it.
You cannot reclaim the phone number.
Amazon Connect reserves the right to allow it to be claimed by another customer.
To release a phone number
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Log in to Amazon Connect admin website with an Admin account or a user account that has Phone numbers - Release security profile permission.
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On the navigation menu, choose Channels, Phone numbers. This option appears only if you have the Phone numbers - View permission in your security profile.
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Choose the phone number you want to release, and then choose Release. This option appears only if you have the Phone numbers - Release permission in your security profile.
If the phone number is associated with a flow, that flow will be deactivated until another number is associated with it.
When customers call the phone number you have released, they will get a message that it is not a working phone number.
