# Availability of Amazon Connect features by Region
<a name="regions"></a>

This topic lists the AWS Regions where Amazon Connect features are available.

**Topics**
+ [Amazon Connect](#amazonconnect_region)
+ [Agent workspace and step-by-step guides](#agentworkspace_region)
+ [Agent workspace third-party applications](#agentworkspace_3p_region)
+ [Connect AI agents](#q-connect_region)
+ [Data lake](#analytics_datalake_region)
+ [AppIntegrations](#appintegrations_region)
+ [Cases](#cases_region)
+ [Messaging integrations](#messaging-integrations_region)
+ [Communications widget](#chatwidget_region)
+ [Conversational analytics](#contactlens_region)
+ [Customer authentication](#customerauthentication_region)
+ [Customer Profiles](#customerprofiles_region)
+ [Customer Profiles calculated attributes API](#customerprofiles_calculatedattributesregion)
+ [Forecasting, capacity planning, and scheduling](#optimization_region)
+ [Generative Voice](#gv_region)
+ [Global Resiliency](#gr_region)
+ [In-app, web, and video calling capabilities](#inapp_region)
+ [Live media streaming](#livemediastreaming_region)
+ [Outbound campaigns](#campaigns_region)
+ [Tasks](#tasks_region)
+ [Voice ID](#voiceid_region)

## Amazon Connect availability by Region
<a name="amazonconnect_region"></a>

[\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/connect/latest/adminguide/regions.html)

## Agent workspace and step-by-step guides
<a name="agentworkspace_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Africa (Cape Town)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)
+ AWS GovCloud (US-West)

## Agent workspace third-party applications
<a name="agentworkspace_3p_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Africa (Cape Town)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)

## Connect AI agents
<a name="q-connect_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)

## Data lake
<a name="analytics_datalake_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Africa (Cape Town)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)
+ AWS GovCloud (US-West)

## AppIntegrations availability by Region
<a name="appintegrations_region"></a>

[\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/connect/latest/adminguide/regions.html)

## Cases availability by Region
<a name="cases_region"></a>

[\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/connect/latest/adminguide/regions.html)

## Messaging integrations
<a name="messaging-integrations_region"></a>


| Region Name | Apple Messages for Business | SMS | WhatsApp Business Messaging | Push notifications | 
| --- | --- | --- | --- | --- | 
| US East (N. Virginia) | Yes | Yes | Yes | Yes | 
| US West (Oregon) | Yes | Yes | Yes | Yes | 
| Africa (Cape Town) | No | Yes | Yes | No | 
| Asia Pacific (Seoul) | Yes | Yes | Yes | Yes | 
| Asia Pacific (Singapore) | Yes | Yes | Yes | Yes | 
| Asia Pacific (Sydney) | Yes | Yes | Yes | Yes | 
| Asia Pacific (Tokyo) | Yes | Yes | Yes | Yes | 
| Canada (Central) | Yes | Yes | Yes | Yes | 
| Europe (Frankfurt) | Yes | Yes | Yes | Yes | 
| Europe (London) | Yes | Yes | Yes | Yes | 
| AWS GovCloud (US-West) | No | No | No | No | 

## Communications widget
<a name="chatwidget_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)

## Conversational analytics availability by Region
<a name="contactlens_region"></a>


| Region Name | Region | Endpoint | Protocol | 
| --- | --- | --- | --- | 
|  US East (N. Virginia)  | us-east-1  | contact-lens.us-east-1.amazonaws.com  | HTTPS  | 
|  US West (Oregon)  | us-west-2  | contact-lens.us-west-2.amazonaws.com  | HTTPS  | 
|  Africa (Cape Town)  |   | Real-time voice API is not available in this Region  | N/A  | 
|  Asia Pacific (Seoul)  | ap-northeast-2  | contact-lens.ap-northeast-2.amazonaws.com  | HTTPS  | 
|  Asia Pacific (Singapore)  | ap-southeast-1  | contact-lens.ap-southeast-1.amazonaws.com  | HTTPS  | 
|  Asia Pacific (Sydney)  | ap-southeast-2  | contact-lens.ap-southeast-2.amazonaws.com  | HTTPS  | 
|  Asia Pacific (Tokyo)  | ap-northeast-1  | contact-lens.ap-northeast-1.amazonaws.com  | HTTPS  | 
|  Canada (Central)  | ca-central-1  | contact-lens.ca-central-1.amazonaws.com  | HTTPS  | 
|  Europe (Frankfurt)  | eu-central-1  | contact-lens.eu-central-1.amazonaws.com  | HTTPS  | 
|  Europe (London)  | eu-west-2  | contact-lens.eu-west-2.amazonaws.com  | HTTPS  | 
|  AWS GovCloud (US-West)  | us-gov-west-1  | ontact-lens.us-gov-west-1.amazonaws.com  | HTTPS  | 

### Conversational analytics features by Region
<a name="regions-contactlens"></a>


| Region Name | Generative AI-powered contact categorization | Generative AI-powered post-contact summaries | Analytics dashboards | Post-call analytics | Post-chat analytics | Real-time call analytics | Performance evaluations | Generative AI-powered performance evaluations | Screen recording | Theme detection | External voice | 
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | 
| US East (N. Virginia) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 
| US West (Oregon) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 
| Africa (Cape Town) | - | - | Yes | Yes | Yes | - | Yes | - | Yes | - | - | 
| Asia Pacific (Seoul) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | - | Yes | Yes | - | 
| Asia Pacific (Singapore) | - | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | - | 
| Asia Pacific (Sydney) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 
| Asia Pacific (Tokyo) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 
| Canada (Central) | Yes | Yes | Yes | Yes\$1 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 
| Europe (Frankfurt) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 
| Europe (London) | Yes | Yes | Yes | Yes\$1 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | 
| AWS GovCloud (US-West) | - | - | Yes | Yes | Yes | Yes | Yes | - | Yes | - | - | 

## Customer authentication availability by Region
<a name="customerauthentication_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Africa (Cape Town)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)

## Customer Profiles availability by Region
<a name="customerprofiles_region"></a>

[\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/connect/latest/adminguide/regions.html)

## Customer Profiles calculated attributes API availability by Region
<a name="customerprofiles_calculatedattributesregion"></a>

The calculated attributes API is available in the following AWS Regions:
+ US East (N. Virginia)
+ US West (Oregon)
+ Africa (Cape Town)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)

## Forecasting, capacity planning, and scheduling
<a name="optimization_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Asia Pacific (Tokyo)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)
+  AWS GovCloud (US-West)

## Generative Voice: Set Voice Block
<a name="gv_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Europe (Frankfurt)
+ Europe (London)
+ Asia Pacific (Sydney)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)

## Global Resiliency availability by Region
<a name="gr_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+  Asia Pacific (Tokyo) Region
+ Asia Pacific (Osaka) Region - This Region is for replicas only. For more information, see the Note at the top of [Create a replica of your existing Amazon Connect instance](create-replica-connect-instance.md).
+ Europe (Frankfurt)
+ Europe (London)

## In-app, web, and video calling capabilities
<a name="inapp_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Africa (Cape Town)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)

## Live media streaming
<a name="livemediastreaming_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)

## Outbound campaigns
<a name="campaigns_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Africa (Cape Town)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)

The phone numbers that outbound campaigns can call are based on the AWS Region where your Amazon Connect instance is created. 
+ From instances created in US East (N. Virginia) or US West (Oregon) you can call all phone numbers based in the US, Mexico, and Brazil.
+ From instances created in Canada (Central) you can call all phone numbers based in Canada.
+ From instances created in Asia Pacific (Seoul) you can call all phone numbers based in South Korea.
+ From instances created in Asia Pacific (Tokyo) you can call all phone numbers based in Japan.
+ From instances created in Asia Pacific (Singapore) you can call all phone numbers based in Singapore, Thailand, Malaysia, Philippines, and Vietnam.
+ From instances created in Asia Pacific (Sydney) you can call phone numbers based in Australia and New Zealand. There are a few specific restrictions explained in [ Make predictive and progressive calls using Amazon Connect outbound campaigns](https://aws.amazon.com/blogs//contact-center/make-predictive-and-progressive-calls-using-amazon-connect-high-volume-outbound-communications/)).
+ From instances created in Europe (Frankfurt) or Europe (London) you can call all phone numbers based in the Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, and UK.
+ From instances created in Africa (Cape Town) you can call all phone numbers that are based in South Africa.
+ No other combinations are supported. For example, you can't make campaign calls from Europe (London) to US phone numbers, or from Europe (Frankfurt) to New Zealand phone numbers.

## Tasks
<a name="tasks_region"></a>
+ US East (N. Virginia)
+ US West (Oregon)
+ Africa (Cape Town)
+ Asia Pacific (Seoul)
+ Asia Pacific (Singapore)
+ Asia Pacific (Sydney)
+ Asia Pacific (Tokyo)
+ Canada (Central)
+ Europe (Frankfurt)
+ Europe (London)
+  AWS GovCloud (US-West)

## Voice ID availability by Region
<a name="voiceid_region"></a>

[\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/connect/latest/adminguide/regions.html)