# Real-time metrics reports in Connect Customer
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Real-time metrics reports show real-time or near-real time metrics information about activity in your contact center. Metrics such as **Online** show the number of agents currently online in real-time, updating every 15 seconds. Metrics such as **Handled** and **Abandoned** reflect near real-time values for your contact center.

You can customize the reports, specify a time range for each report, select metrics for each report, and select filters for data to include or exclude from each report.

You can also use the [Connect Customer Service APIs](https://docs.aws.amazon.com/connect/latest/APIReference/welcome.html) to create custom reports, such as real-time reports that are filtered by teams of agents.

**Topics**
+ [Real-time metrics tag-based access control](rtm-tag-based-access-control.md)
+ [How often real-time metrics refresh in Connect Customer](rtm-refresh.md)
+ [Create alerts on real-time metrics](rule-real-time-metrics.md)
+ [Use one-choose drill-downs](one-choose-drill-downs.md)
+ [Visualize: Queue dashboard](visualize-queue-dashboard.md)
+ [View contacts in queue](view-contacts-in-queue.md)
+ [Create a real-time metrics report](create-real-time-report.md)
+ [Troubleshoot no metrics or too few rows in a report](troubleshoot-rtm.md)
+ [List queues by routing profile](queues-by-routing-profile.md)
+ [List agents by routing profile](agents-grouped-by-routing-profile.md)
+ [Sort agents by activity](rtm-sort-by-agent-activity.md)
+ [Download real-time metrics](download-real-time-metrics-report.md)