# Troubleshoot real-time event exporting to your Kinesis Data Stream
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There may be a delay when first exporting events to your Kinesis Data Stream. This is due to the time it takes to propagate IAM permissions for the service-linked role. When an actual issue occurs, the streaming status can enter an error state.

![Events unable to reach the destination Kinesis Data Stream, entering an error state.](http://docs.aws.amazon.com/connect/latest/adminguide/images/real-time-export-troubleshooting.png)


The following sections display the possible error messages that you may encounter. It also provides the cause and resolution for each issue.

## Error: The Kinesis Data Stream is not Active. Please check the configuration and recreate the event stream later
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The destination Kinesis Data Stream is not in `ACTIVE` state. This can happen when your Kinesis Data Stream is being created or being deleted. To resolve the error, make sure your Kinesis Data Stream is in ACTIVE state and re-enable the data streaming setting.

## Error: The Kinesis Data Stream does not exist. Please recreate the event stream with valid Kinesis Data Stream destination
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The destination Kinesis Data Stream is deleted. To resolve the error, re-enable data streaming with an existing Kinesis Data Stream as the destination.

## Error: The Kinesis Data Stream is being throttled. Please consider provision higher Kinesis throughput appropriately
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The destination Kinesis Data Stream is being throttled (under-provisioned). To resolve the error, make sure the destination Kinesis Data Stream has enough shard count and then re-enable data streaming.

## Error: The KMS key used to encrypt Kinesis Data Stream is being throttled. Please consider increasing the KMS request quota appropriately
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The KMS key used by Kinesis Data Stream is being throttled. To resolve the error, re-enable data streaming.

## Error: Check the KMS Key configuration of you Kinesis Data Stream
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Customer Profiles cannot access the KMS key used by Kinesis Data Stream. This can happen when your KMS key has a key policy that denies access from Customer Profiles service-linked role, or the key is not in Enabled status. To resolve the error, make sure the KMS key policy does not deny access from Customer Profiles service-linked role, and the key is in Enabled status. Re-enable data streaming to resolve the error.