# Add quick responses for use with chat and email contacts in Amazon Connect
<a name="quick-responses"></a>

This topic explains how to add a quick response by using the Amazon Connect admin website. For the APIs used to create and manage quick responses programmatically, see [APIs to create and manage quick responses](#apis-quick-responses). 

**To add responses**

1. Log in to the Amazon Connect admin website at https://*instance name*.my.connect.aws/. Use an **Admin** account, or an account assigned to a security profile that has **Content Management - Quick responses - Create** permission.

1. On the navigation bar, choose **Content Management**, then **Quick responses**.  
![\[Menu showing "Content Management" and "Quick responses."\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/agent-application-1.png)

1. On the **Quick responses** page, choose **Add response**.
**Note**  
If the **Add response** button isn't available, sign in with an account that has the admin security profile, or ask another admin for help.

1. On the **Add response** page, choose whether the response is for chat, email, or both channels.

1. On the **Add response** page, enter a name, description, and shortcut key for the quick response. You must enter a unique name and shortcut key because agents will search on those values.

1. Open the **Routing profiles** list and select one or more profiles. You can select a maximum of 20 profiles, or choose **All**. Only the agents assigned to a given profile can see the quick responses associated with that profile.

1. (Optional) Choose **Activate: Make this response visible for agents** if you want agents to see and search for the response.

1. In the **Content** section, enter the response, then choose **Save**.

**Note**  
If you configured user-defined attributes in the flow block, those attributes, such as customer name, appear when an [agent searches for a response in CCP](search-qr-ccp.md). For more information, see [Set contact attributes](set-contact-attributes.md).

## APIs to create and manage quick responses
<a name="apis-quick-responses"></a>

Use the following APIs to create and manage quick responses programmatically:
+ [CreateQuickResponse](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_CreateQuickResponse.html)
+ [UpdateQuickResponse](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_UpdateQuickResponse.html)
+ [DeleteQuickResponse](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_DeleteQuickResponse.html)
+ [GetQuickResponse](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_GetQuickResponse.html)
+ [ListQuickResponses](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_ListQuickResponses.html)
+ [SearchQuickResponses](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_SearchQuickResponses.html)
+ [UpdateQuickResponse](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_UpdateQuickResponse.html)