Testing the new Amazon Connect sign-in experience - Amazon Connect
OverviewTesting instructionsTesting recommendationsSupport resourcesFAQs

Testing the new Amazon Connect sign-in experience

Overview

Amazon Connect is implementing an enhanced sign-in experience with improved security features. This topic explains how to test the new sign-in interface before the mandatory transition.

Important

The new sign-in experience applies only to instances that use Amazon Connect Managed or Managed identity management. If your instance uses SAML 2.0-based authentication, this change does not apply to you.

New sign-in experience features

The enhanced sign-in experience introduces the following features:

  • IPv6 compatibility for modern network environments

  • Comprehensive AWS CloudTrail event logging for sign-in activities

  • Enhanced accessibility features for all users

  • Additional security measures to protect your instance

Starting April 7, 2026, all newly created instances will use the new sign-in experience by default. Existing instances can begin testing the new experience on this date.

Migration timeline

The migration to the new sign-in experience will occur in the following phases:

  • April 7, 2026 – All newly created instances will use the new sign-in experience by default.

  • July 7, 2026 – Instances that can already reach the new sign-in endpoints will be automatically migrated.

  • October 7, 2026 – All remaining instances will be migrated. Ensure your network configuration is updated before this date to maintain uninterrupted access.

Testing instructions

Before testing the new sign-in experience, ensure the following URLs are accessible from your network:

  • *.apps.signin.aws

  • *.signin.aws

  • *.signin-fips.amazonaws-us-gov.com

  • *.apps.signin-fips.aws-us-gov.com

  • *.apps.signin.aws-us-gov.com

  • *.threat-mitigation.aws.amazon.com

  • *.s3.dualstack.*.amazonaws.com

To test the new sign-in experience

  1. Navigate to the Amazon Connect console https://[region].console.aws.amazon.com/connect/v2/app/instances?region=[region]

    For example, if operating in the us-west-2 region, the URL will be https://us-west-2.console.aws.amazon.com/connect/v2/app/instances?region=us-west-2

  2. Locate your instance URL – Your Amazon Connect instance URL will be in one of these formats:

    • https://[instance-alias].my.connect.aws

    • https://[instance-alias].awsapps.com/connect

    You can find this in the AWS console as shown in the following image.

    The Amazon Connect instances page showing the instance access URL.

  3. Add the testing parameter – To access the new sign-in experience, append ?use-new-experience=true to your instance's login URL:

    • https://[instance-alias].my.connect.aws/login?use-new-experience=true

    or

    • https://[instance-alias].awsapps.com/connect/login?use-new-experience=true

    The new experience looks like the following:

    The new sign-in page showing the username field.
    The new sign-in page showing the password field.

  4. Verify access – Navigate to the modified URL and attempt to sign in using your existing credentials. Confirm that you can successfully access your Amazon Connect instance.

Testing recommendations

We recommend the following when testing the new sign-in experience:

  • Browser coverage – Test across the browsers your agents and administrators commonly use, including Chrome, Firefox, Safari, and Edge.

  • Network configurations – Test from behind your corporate firewall and VPN to confirm the required URLs are accessible.

  • User roles – Verify sign-in with different user roles, including agents, supervisors, and administrators.

  • Password reset flow – Test the password reset process to confirm that reset emails from no-reply@signin.aws are received and not blocked by email filters.

Support resources

When seeking support, prepare your instance ID and document any error messages you encounter. Screenshots of issues can be helpful for faster resolution. For more information about contacting AWS Support, see Get administrative support for Amazon Connect.

FAQs

Will I need to update any configuration on my end to support this new page?

You may need to allowlist the URLs listed in the Testing instructions section to ensure the new sign-in endpoint is accessible from your network.

Will my existing users credentials be affected in any way by this update?

No, your existing users can continue signing in with their existing credentials using the new experience.

Will the password reset email come from a different email address?

Yes, you'll receive reset password emails from no-reply@signin.aws going forward.