Shift exchange for multi-skill forecast groups - Amazon Connect

Shift exchange for multi-skill forecast groups

Shift exchanges can be allowed between agents regardless of demand group associations. This feature is disabled by default, allowing agents to only trade shifts with other agents who have identical demand group associations. When enabled, agents can exchange shifts with others regardless of demand group assignments.

For information on multi-skill, see Multi skill scheduling

To enable shift exchange regardless of demand groups

Check the option to enable cross demand group trade.

Restrict shift exchange by demand group