# Monitor automated interactions (IVR) in Amazon Connect
Monitor automated interactions (IVR)

You can use automated interaction logs to review the automated portion of your customers' Amazon Connect experience . The interaction logs appear on the **Contact details** page. They include the following information:
+ Key interaction points, that is, flows, prompts, menus, keypad selections.
+ A full bot transcript.

 You can use the logs to monitor and improve your automated customer interactions, and maintain audio and system execution records of the interaction for compliance purposes.

## Enable automated interaction logs
Enable automated interaction logs

Complete the following steps to check that automated interaction logs are enabled for your Amazon Connect instance.

**Note**  
Currently, Amazon Connect doesn’t support S3 buckets with [Object Lock](https://docs.aws.amazon.com/AmazonS3/latest/userguide/object-lock.html) enabled. 

1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/).

1. Automated interactions logs are saved to the **S3 bucket you configured for call recordings**. If the call recordings feature is not yet enabled for your instance, enable it now. 

   1. On the navigation pane, choose **Data storage**, **Call recordings**, **Edit**, **Enable call recording**, and create or select your S3 bucket. 

1. In the navigation pane, choose **Flows**.

1. Select **Enable Bot Analytics and Transcripts in Amazon Connect**. Choose this option to log a full transcript of the Amazon Lex portion of the customer's experience. The transcript is then available for you to read on the **Contact details** page.

1. Select **Enable automated interaction logs**. Choose this option to log key interaction points such as flows, prompts, menus, and keypad selections. The can view the interaction log, and a listen to the audio recording if available, on the **Contact details** page.

## Permissions for automated interaction logs
Permissions for automated interaction logs

To keep customer data secure, you can set up permissions to have granular control over who can access automated interaction logs. Access to automated interaction logs are gated by the following security profile permissions:
+ **Flows** and **Flow modules – View** permissions: These permissions are required to see flow and module specific data on the automated interaction logs.
+ **Analytics and Optimization** - **Automated interaction voice (IVR) transcripts (unredacted)** permissions: These permissions are required to access logs of the IVR interaction such as keypad inputs in response to IVR prompts, transcripts of Lex interactions, and more.

## Navigate automated interactions logs and audio recording
Navigate automated interactions logs and audio recording

The following image shows an example of an automated interaction log on the **Contact details** page on the Amazon Connect admin website.

![\[An example of an automated interaction log.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/automated-interaction-log.png)


**To navigate the log**

1. Use tabs to toggle between the automated interaction and agent interaction to see the end-to-end interaction of your customer.

1. Choose **Show flow details** to hide system details about the flows and flow blocks.

1. Choose the flow and block hyperlinks to open the flow designer in a new tab, enabling you to quickly follow along with your flow.

1. Choose **Play** to play the specific prompt within your audio recording file. 
**Note**  
If no audio recording is available, there is no option to play the prompt.

1. Quickly see where errors have occurred including customer timeouts or Lambda function errors.

1. See where bot intents are detected and resolved.