Enable message streaming for AI-powered chat - Amazon Connect

Enable message streaming for AI-powered chat

Amazon Connect supports message streaming for AI-powered chat interactions. Responses from AI agents appear progressively as they're generated, improving the customer experience during conversations.

The following are integration options, along with features of each option:

  • Amazon Connect agents

    • Eliminates Amazon Lex timeout limitations

    • Provides fulfillment messages during processing (such as "One moment while I review your account")

    • Displays partial responses with progressive text (growing text bubble)

  • Third-party bots via Amazon Lex, Lambda, or the CreateParticipant API

    • Eliminates Amazon Lex timeout limitations

    • Standard bot response behavior